Refund and Returns Policy

Overview

At Cakes, we’re dedicated to crafting unforgettable custom cakes for your special occasions. However, due to the perishable nature of our products, we are unable to accept returns of shipped cakes. Each cake is meticulously prepared using high-quality ingredients specifically tailored to your order. This ensures the utmost freshness and flavor for your celebration, but unfortunately, it also means that once a cake has been created, it cannot be returned to our bakery.

We understand that unexpected situations can arise. While we cannot offer refunds for cancellations or changes to orders once the baking process has begun, we do have a limited partial refund policy in place for cancellations made with sufficient notice. We encourage you to review our Refund and Returns Policy for complete details. If you have any questions about this policy or need assistance with an order, please don’t hesitate to contact us.

Refunds

Due to the custom nature of our cakes, we are unable to offer refunds for cancellations or changes to orders once the baking process has begun. This ensures that we can dedicate the freshest ingredients and skilled craftsmanship to your specific cake design.

However, we understand that unforeseen circumstances may arise. In such cases, we may be able to offer a partial refund on a case-by-case basis. The amount of the refund will be determined by the following factors:

  • Time of cancellation: Cancellations made with more than 72 hours notice prior to the scheduled delivery date may be eligible for a full refund. Cancellations made with less than 72 hours notice prior to the scheduled delivery date may be eligible for a partial refund of 50% of the total order value,.
  • Reason for cancellation: We will consider the reason for your cancellation when determining eligibility for a refund.

Please note that all decisions regarding refunds are at our sole discretion.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at order@cakesbd.com.

Sale items

Customized Cakes cannot be refunded.

Exchanges

We do not have an exchange policy.

Gifts

If the item was marked as a gift when purchased, it will be directly shipped to you or the shipping address.

Shipping returns

Each cake is crafted fresh using high-quality ingredients specifically for your order. This ensures the utmost freshness and flavor for your celebration. Unfortunately, this also means that once a cake has been created, it cannot be returned to our bakery.

We understand that unforeseen circumstances may arise. If you have any concerns about your cake upon delivery, please contact us immediately at +8801716795341 or debashis@cakesbd.com with photos of the cake. We will be happy to work with you to find a solution, within reason.

Need help?

Contact us at debashis@cakesbd.com for questions related to refunds and returns.

Dhaka's Finest Cakes Await! Order Your Custom Cake Now!

Turn your celebration into a masterpiece! Design your dream cake with us. From classic elegance to whimsical creations, we offer a vast selection of flavors, dietary options, and stunning decorations. Freshly baked and delivered throughout Dhaka, make your special occasion unforgettable. Order yours today!

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